Shipping Policy

United States Shipping

We do best to ship out orders of our warehouse within 48 business hours. Standard domestic shipping takes about 2-7 business days for package delivery. Due to COVID-19, orders could experience shipping delays.

Where do orders ship from?

We ship from California.

Standart Shipping Rates:

*FREE Domestic Shipping to USA (Orders Over $30)

*Standart Domestic Shipping to USA (Orders under $30) cost is $4.90.

Lost orders or tracking issues:

  • An order is considered lost if tracking never confirms package status as "delivered"
  • If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days, then orders may be considered lost and a claim will need to be made

How many days following the last tracking update should I file my claim?

  • Domestic orders - 5 days
  • International orders - 20 days 

Claims for orders lost-in-transit must be filed no later than 30 days from the last available tracking update. 

 Stolen orders:

  • An order is considered stolen if tracking confirms package status as "delivered," but not received
  • Route asks that you wait 5 days from the day your package status was marked delivered before reaching out and filing your claim

Claims for stolen orders must be filed within 15 days from the date your package was marked delivered.