Customer Support

WE'RE HERE TO HELP! CHECK OUT OUR FAQ BELOW.

GENERAL

I still have not received my order confirmation email, where is it?

Try looking in your junk or spam folder. In case you didn't find it please contact support@mhqueen.com.

How do I cancel an order?

All orders once placed are finalized and products are not able to edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long a they are unopened and unused. *Orders cannot be updated once they are placed.

How do I contact customer service?

You can contact one of our Lash Experts by support@mhqueen.com.  

I'm interested in distributing MHQueen Lashes, who should I contact?

Please contact ceo@mhqueen.com.

I'm interested in influencer and blogging opportunities, who should I contact?

If you LOVE our concept and the look of our lashes and want to show the world, you are welcome to collaborate with us! Here's how to start:

  1. Tag @mhqueen.lashes and #beMHQueen in your Instagram posts
  2. Send us a DM!

PRODUCT INFORMATION

How do I remove & clean my lashes?

Simply pull the false eyelash off and away from the eyelid. There will be no pulling of your natural eyelashes, but your MHQueen Lashes will be removed  . If you notice clumps from the eyeliner or mascara on the magnets, gently scratch it off with your nail or our Lash Applicator with brush on each of the magnets. To clean the liner off your eyelid use waterproof makeup remover, micellar water, or coconut oil.

What's in the eyeliner, is it safe and is it cruelty free?

The MHQueen Liner ingredients are all commonly fund in makeup and skincare products and are cruelty free. The added ingredient that makes the eyeliner work is iron oxide. The breakdown and safety level of all ingredients as cited in EWG's Skin Deep Cosmetic Database. However, for the health and safety of our customers, we do not recommend any eye products to anyone with pre-existing eye conditions. *We strongly suggest that you try our products on a small patch of skin, to test for any allergic reactions first. 

Does the magnetic liner come with the lash?

Our magnetic liner does not come with the lash.

What is the life expectancy of the liner and the lashes?

If you care for the lashes properly, they can last over 50+ times. Make sure you clean the magnets on the lash after every use and to magnetize it back into lash tray! Avoid water contact with the lashes as they will lose their curl and shape. The lifespan of the eyeliner is 6 months after opening.

Can I wear mascara with my MHQueen Magnetic Lashes?

Yes, we recommend you apply mascara then curl with our MHQueen Lash Curler before applying MHQueen Lashes so your natural eyelashes are more blended in with the lashes! We don't recommend putting mascara directly on the MHQueen Lashes as it will distort the shape and form of the lash and shorten the lifespan of the lash.

How can I make sure that the MHQueen Lashes fit my eye shape?

We offer an array of lash styles with varying thickness and length. There are 12 micro magnets on each of them capable of being cut down to fit any eye shape and size. Make sure no raw edges are at the edge of the lash after cutting.